At BestLifts, we are committed to providing high-quality lifting gear and fitness equipment to support your strength journey. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

✅ The item must be unused, unassembled, and in original condition.
✅ The item must be returned in its original packaging with all parts, manuals, and accessories.
✅ Returns must be initiated within 30 days of receiving your order.
✅ Proof of purchase (order confirmation or receipt) is required.

🚫 Non-Returnable Items:

  • Used or damaged products due to misuse.
  • Heavy lifting equipment that has been installed or assembled.
  • Resistance bands, gloves, or personal fitness accessories for hygiene reasons.
  • Digital/downloadable products (e.g., workout guides, training programs).
  • Items marked as Final Sale or Clearance.

2. How to Start a Return

To initiate a return, please follow these steps:

1️⃣ Contact Us at contact@BestLifts.shop with your order number and reason for return.
2️⃣ Await Approval – We will review your request and provide return instructions.
3️⃣ Ship the Item – Use a trackable shipping service to return the item to our warehouse.
4️⃣ Receive Refund/Exchange – Once we inspect the item, we will process your refund or replacement.

📦 Return Shipping Costs:

  • If the return is due to a defect or an incorrect item, we will cover the return shipping cost.
  • If the return is due to a change of mind or incorrect order, the customer is responsible for return shipping fees.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of approval or rejection.

✅ Approved Refunds:

  • Refunds are processed to the original payment method within 5-7 business days.
  • You will receive a confirmation email when the refund is issued.

🚫 Rejected Refunds:

  • If the item is used, damaged, or missing parts, we may deny the refund or charge a restocking fee.
  • If the return does not meet our policy conditions, we will send the item back at your expense.

4. Exchanges

If you need a different size, color, or replacement for a defective item:

🔄 Exchange Process:

  • Contact us with your order details.
  • Return the original item (as per our return process).
  • Once received, we will send the replacement item.

📌 Note: Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund or store credit.

5. Damaged or Defective Products

We take quality seriously. If you receive a defective, damaged, or incorrect item:

📷 Take a photo of the issue and contact us at contact@BestLifts.shop within 48 hours of delivery.
🛠️ We will review your case and offer a replacement, store credit, or full refund as needed.

6. Late or Missing Refunds

If you haven’t received your refund yet:
✔️ Check your bank or credit card statement.
✔️ Contact your bank, as processing times may vary.
✔️ If the issue persists, reach out to us at contact@BestLifts.shop.

7. Policy Updates

We may update this Return & Refund Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of our store after updates constitutes acceptance of the new policy.

8. Contact Us

If you have any questions or need assistance with a return, please contact us:

📩 Email: contact@BestLifts.shop
📍 Address: 435 Gitts Run Rd, Hanover, PA 17331, USA